Terms & Conditions
Last Updated: 01/20/2025
Welcome to CaliGlow Distro. These Terms and Conditions (“Agreement”) govern your use of caliglowdistro.com (“Site”), which is operated by caliglowdistro.com “CaliGlow Distro,” referred to herein as “we,” “us,” or “our”). By accessing the Site or purchasing products from us, you agree to be bound by this Agreement. Please review these terms carefully before using the Site or placing an order.
1. Age Restrictions
2. Product Disclaimer
Disclaimer:
- The statements made regarding these products have not been evaluated by the Food and Drug Administration (FDA).
- The efficacy of these products has not been confirmed by FDA-approved research.
- These products are not intended to diagnose, treat, cure, or prevent any disease.
- Information presented on our Site does not replace guidance from healthcare professionals. Please consult a healthcare practitioner before using any product, particularly if you have concerns about potential interactions or other complications.
- The Federal Food, Drug, and Cosmetic Act mandates this notice.
3. Payment Methods
We currently accept:
- Credit Cards
- Apple Pay
- Google Pay
We may add or modify accepted payment methods at our discretion. All transactions must be completed in U.S. dollars.
4. Shipping
- Domestic Shipping:
- We offer domestic shipping within the U.S. via USPS First Class at no cost for orders over $100 (subject to change based on promotions).
- Additional shipping options may be available at checkout.
- Processing Time:
- Orders are typically processed within 1–3 business days following successful payment.
- Shipping times commence after processing is complete.
- Carriers:
- We partner with reputable carriers to ensure secure delivery.
- Once your package leaves our facility, the carrier is responsible for its handling. If a package is lost or stolen, you must file a claim with the carrier.
- After you receive the carrier’s final response, you may share it with us to facilitate further resolution if appropriate.
- Tracking:
- A tracking number will be provided once your order has been shipped.
- Please allow up to 24 hours for tracking information to update.
- Damaged Orders:
- If your order arrives damaged, contact us immediately at help@CaliGlowDistro.com with clear photographs of the damaged items and their packaging.
- We will arrange for a replacement or refund as deemed appropriate.
- Accuracy:
- Verify all shipping details at checkout. We are not responsible for delays or losses resulting from incorrect addresses.
For additional information, please review our Shipping Policy.
- Domestic Shipping:
5. Refund & Return Policy
We strive to ensure customer satisfaction; however, due to health and safety considerations, we only accept returns for unopened products. If your item remains sealed, you may return it for a full refund. Returns must be sent back to us for inspection prior to any replacement or refund being issued.
- Eligibility:
- You must contact us at help@caliglowdistro.com within 1–3 business days of receiving your order to initiate a return.
- We may not be able to grant full refunds or offer full replacements for all orders. By purchasing from our store, you acknowledge and agree that our team’s final decisions regarding refunds or replacements are binding.
- Processing Refunds:
- Once the return is approved and inspected, refunds typically process back to your original payment method within 2–7 business days.
- Lost Shipments:
- After your order leaves our facility, we assume no responsibility for lost or stolen packages. We strongly recommend purchasing shipping insurance for high-value orders.
Please consult our Refund and Return Policy for more comprehensive details.
- Eligibility:
6. Privacy Policy
Your privacy is crucial to us. We collect and use personal information according to our Privacy Policy, which outlines how we gather, safeguard, and manage your data. By using the Site, you agree to the practices described in our Privacy Policy.
